1. Digital Products & Services
All products and services sold on Sloth SMM are digital and delivered electronically. Due to the nature of digital services, all sales are generally considered final once the order has been processed or delivered.

2. Eligible Refund Cases
Refunds may only be issued in the following situations:

- The order was not delivered within the promised delivery time.
- The service is completely non-functional or unusable.
- You were charged multiple times for the same order.
- The ordered product is permanently out of stock and cannot be fulfilled.
- A technical issue on our side caused an incomplete order.

3. Non-Refundable Situations
Refunds will NOT be provided for:

- Change of mind after purchase.
- Incorrect information entered by the customer.
- Account bans, restrictions, or suspensions caused by misuse.
- Delays caused by third-party platforms or providers.
- Partial usage of a service.
- Failure to read product descriptions before purchasing.
- Violations of our Terms of Service.

4. Order Issues
If you experience any issue with your order, contact our support team within 12 hours of purchase with proper proof and order details.

5. Refund Processing
Approved refunds are usually processed within 12 to 48 hours depending on the payment method used.

6. Chargebacks
Opening a chargeback or payment dispute without contacting us first may result in:

- Permanent suspension from our services
- Blacklisting from future purchases
- Reporting fraudulent disputes to payment providers

7. Right to Refuse
Sloth SMM reserves the right to refuse refund requests if abuse, fraud, or suspicious activity is detected.

8. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Continued use of our services means you accept the updated policy.

9. Contact
For refund-related inquiries, contact us through:

Telegram: @shauryaax
User ID: 8671035476

Discord: @simplyshauryaa
User ID: 294840869243060224

Last Updated: May 18, 2026